The
housekeeping department is responsible for keeping the company comfortable and
clean. They play an essential role in creating a place that the guest can
temporarily call their home. The primary objective of the hotel industry is to
provide their clients with a welcoming, comfortable and attractive surroundings
that will give the customers the best value for their money. There is just no
amount of friendliness or service that can compete with cleanliness in a hospitality operation.
What is Housekeeping with
Regards to Hospitality?
Housekeeping
would provide a safe, comfortable, and clean environment. This ideal should not
just be confined to the housekeeping department since every person in the hospitality industry should implement
it. For instance, the chef would be responsible for the housekeeping in the
kitchen, and the restaurant managers would serve as the housekeepers of the
restaurant. All people working in the hospitality industry must be equipped
with the talents and skills required in housekeeping.
Housekeeping Management Is
Not Just Exclusive to the Housekeeping Department
In
different establishments in the hospitality
industry, three departments are directly associated with housekeeping. First
would be the maintenance department, the staff of this department is
responsible for delivering proper ventilation, lighting, heating, sanitation,
and other customers' needs. They are also tasked to maintain and repair the
space associated with the operation. The second would be the housekeeping
department, which delivers exceptional service to the customers. Last would be
the reception who will allocate the guests to a specific room.
Importance of Housekeeping
in the Hospitality Industry
The
housekeeping department is a functional department within an organization responsible
for maintaining the aesthetic appeal, cleanliness, comfort, and safety of the
surroundings, public area, and rooms and preserving the hospitality of the establishment. The hotel company will survive on
the services, beverage, food, and room sales. Room sales constitute 50% of the
entire revenue of the hotel. The function of the housekeeping department in
providing a room that is desirable and inviting helps increase room sales.
Housekeeping
is also a 24/7 operation in the hospitality
industry. There will always be a stack of linen that will need to be organized.
The walls, floors, ceilings, and carpets should be regularly maintained. Apart
from the housekeeping department in hotels, the professional housekeeping
companies also receive a high demand in offices, cruise liners, and health
institutions.
The Function of the
Housekeeping Department
The
housekeeping department performs an integral function in hospitality, such as
ensuring security and safety regulation and establishing a seamless working
relationship with the other department. They also provide the supervision,
control, and training of the department members. They are also responsible for
dealing with lost and found items.
The
housekeeping department is also in charge of maintaining the highest quality of
cleanliness and establishing a welcoming ambiance essential in the hospitality industry. The function of housekeeping
is vital to achieve the maximum efficiency level and guarantee the comfort and
care of the clients.
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